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FAQs
Frequently Asked Questions

What are the check-in requirements for my cat?
To ensure a safe environment for all our guests, we have specific check-in requirements:

  • Kittens must be at least 4 months old.
  • All cats must have had the F3 vaccination within the past 12 months.

What happens in case of an emergency or if my cat needs a vet visit?
The health and well-being of your cat are our top priorities. In case of any emergency, we will promptly take your cat to a local veterinarian near our cattery in Melbourne. Please note that the owner will be responsible for all veterinary charges incurred during the visit.

  • For urgent flea, tick, or worm treatment, we charge a fee of $20.
  • For an urgent vet visit, there will also be a fee of $20, excluding the vet bill.

Do you offer any discounts for long stays?
Yes, we value our clients and appreciate extended stays in our cat accommodations in Melbourne! We offer the following long-stay discounts:

  • 10% discount for stays of 30 days or longer.
  • 15% discount for stays of 45 days or more.

How can I book a stay for my cat?
Booking a stay in our affordable cat accommodation in Melbourne is easy! You can contact us directly to discuss your needs and secure a reservation. Our friendly team is here to assist you every step of the way.

Can I bring my cat's own food or litter?
Absolutely! While we provide premium food and litter, we understand that some cats have specific preferences. You are more than welcome to bring your cat’s preferred food or litter to make their stay as comfortable as possible.

What should I bring when checking in my cat?
When checking in your cat, we recommend bringing:

  • Any special food or litter your cat prefers.
  • A comfort item, such as a favourite blanket or toy, to help them feel at home.
  • Proof of vaccinations, including the F3 vaccination certificate.

What if my cat has special needs?
We strive to accommodate all cats, including those with special needs. Please inform us of any specific requirements or care routines your cat may have when you book their stay, and our team will do our best to meet those needs.

Is there live camera access available?
Yes! We offer live camera access (at an additional cost) so you can check in on your cat while you’re away. This feature provides peace of mind, allowing you to see how your furry friend is doing in real time.